Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account
  • using the GP online system: Patient Access
  • By handing in your medication request at reception (forms available at the reception desk)
  • Posting your medication request direct to the surgery (post box on Manor Road)
  • Via email – please email [email protected]  

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges

What to do with old medicines

Take it to the pharmacy you got it from.

Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Non-urgent advice: Please Note

The majority of prescriptions are sent electronically to a local pharmacy of your choice, in line with national guidance. This means there is no need for a paper prescription. Once ordered, the prescription transfers electronically directly to the Pharmacy meaning the patient does not need to call at the surgery to collect a paper prescription.

Questions about my medication

What should I do if my medication does not have a patient information leaflet included?

To ensure that patients receive information regarding their prescribed medication, all medicines must be supplied with a patient information leaflet.

This will provide you with information about how to take your medication and any side effects that may occur.

If your prescribed medication does not include an information leaflet please ask the Pharmacist to supply one.

What should I do If I think I am experiencing a side effect due to my medication?

If you think you are experiencing a symptom that is related to your medication then you should discuss it with your GP.

They will be able to advise whether the symptom is related to the medicine and whether there are alternative medicines that you can try.

It is really important that you don’t just stop taking your medication.

Electronic Prescription Service (EPS)

What is the Electronic Prescription Service (EPS)?

EPS is an NHS-funded service in England. It gives you the chance to change how your GP sends your prescription to the healthcare professional you choose to get your medication or appliances from.  (Dr Fords surgery is going live for this service on 29th October 2014.)  You will not be able to nominate a pharmacy for this service until after the middle of September 2014.

Controlled Drugs

we only issue controlled drugs for a maximum of 28 days at a time and they are issued on the day that they are due unless that falls on a bank holiday.