Routine appointments

We offer a number of pre-bookable GP appointments via the NHS app or Patient Access. Booking appointments in advance is not offered via telephone or email.

We have a same-day appointment booking service. The diary opens along with the phone lines at 8 a.m. Monday to Friday. When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse, or health professional to help you.

For routine GP enquiries, our e-consultation service is available.

All of our nurse appointments are available to book in advance. These appointments can be booked at any time during the opening hours of 8:00 a.m.–18:30 p.m., Monday to Friday.

Routine appointments are available with our paramedic practitioner. These can be requested by calling the surgery during opening hours.

Urgent appointments

For an urgent appointment, you must call as early as possible on the day so that if there are no same-day appointments left, we can offer you one of our urgent slots, of which there are some on each clinic every day.

Phone us on 01304 367495, Monday to Friday, from 8:00 a.m. to 6.30 p.m.

Visit the surgery and speak with a receptionist, Monday to Friday, from 8:00 a.m. to 6:30 p.m.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse, or health professional to help you.

Please note that there may be times when we have no same day appointments left to book. In this instance, you will be advised to contact NHS 111, who are able to assist with urgent medical problems at any time of the day or night, or visit Deal Hospitals urgent treatment centre which has a daily walk-in service.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account
  • using the GP online system – Patient Access Account
  • phone us on 01304 367495 , Monday to Friday from 8:00am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

For those requesting house visits by the G.P. These are for those physically unable to get to the surgery either by car or taxi.  Please ring for house visits before 10.00 a.m. and provide the Receptionist with details of why you are requesting a house visit. House visits are for housebound patients, those with severe disabilities or terminally ill patients.

Minor Illnesses

For minor ailments we can also refer you to the Community Pharmacy Consultation Service (note that children under 2yrs are ineligible for this service). Pharmacists are qualified healthcare professionals who can offer clinical advice and over-the-counter medicines, and consultations can be arranged at a time to suit you. In turn this frees up GP appointments for those people with more complex symptoms. Please contact our reception team for further details.